Delivery & Returns Policy

RETURNS

RETURNS

We hope you love your new Gloag Equestrian purchase.

However, if you’re unhappy for any reason, here’s what to do.

Changed your mind?

If your new item is not suitable, or you’ve simply changed your mind, you have up to 28 days to return them to us.

Please return your item to us, with proof of purchase, and we’ll be happy to offer a full refund or exchange.

All we ask is that you send them back in unused condition. Returned products must be undamaged and intact - including any labels and protective materials - and be accompanied with all original packaging.

Returns via Post Office or Carrier

Pack up the shoes carefully in their original box and a secure outer wrapper where possible.  

Please send them back clearly addressed to:

Gloag Equestrian,

Parish Crayke Farm,

Stokesley,

North Yorkshire,

TS9 5LB

We strongly recommend using a tracked service to return items to us if you are in the U.K.  If the products are being returned from outside of the U.K. we suggest a courier service such as FedEx. 

We ask that our customers cover the cost of returning any unwanted products to us.

Please ensure that your name and address are clearly visible on the return so that we know who has returned the items and please specify whether you require a refund or an exchange.

Questions

If you need more information, or have any queries or comments, please don’t hesitate to contact us.

Please note

We reserve the right to refuse you a refund/exchange if you do not fully comply with the requirements in this returns policy.

You are responsible for the cost of returning all products to us and the products remain your responsibility (and for the avoidance of doubt, risk shall not pass in the products) until they are signed for as being received by us.

International customers should also note that they are responsible for all charges, levies, taxes and import/export duties in connection with the return of the product(s) and that duties and sales tax are not refunded for shipments outside of the E.U. We recommend that you obtain proof of delivery for your return.

Where multiple products have been purchased as part of an offer (for example, 3 for the price of 2) all products within that offer will need to be returned to us. 

Any products that have been returned to us but are received outside of the 28 day time limit stipulated above will be processed at our absolute and sole discretion and therefore we would suggest contacting us prior to returning products in these circumstances.

·         products that have been worn or damaged; or

·         products that are made to your specification/order, personalised, a special commission and/or altered in any way.

If you have requested a refund, it will be applied to the original card used to place your order and will be processed as soon as possible.

If you require an exchange please give us full details of the product(s) which you would like in exchange for those which you are returning. Please include the product name, size, colour and barcode (if possible).

If you believe your purchased item is faulty, please contact us on 07837765163 before returning your order to us.

Please note, this returns policy does not affect your statutory rights or any other rights contained in our terms and conditions of supply.